Shipping & Returns
CalOffroad try to ship your parts as fast as possible. For instock items purchased snd paid for by 10am they usually ship on the same day. For orders that need to be assembled usually ship within 1-2 days. CalOffroad may send small items with Australia post or a choice of courier services. Most small items can be delivered to business or residential addresses. Large items will need to be sent to a business address or a freight depot. Depending on your location in Australia ad the shipping service you choose, shipping can take from 1 -3 days and usually 1-1.5 weeks if you are in more remote areas.
Internation will depend on the service chosen
Damaged or Incorrect Merchandise
At CalOffroad we believe in our products as much as you do. If we send the incorrect parts we will arrange pickup and send you out the correct parts providing the parts to be returned are in as new condition unused and not fitted to any vehicle. If you order the incorrect parts and have received approval to return the goods for a credit you must return the goods at your cost. Return authorisation form number must be requested within 7 days of you receivung the goods.
No material will be accepted or replacements issued without prior approval from CalOffroad to return such merchandise. Please call or email us for information on how we can help you. for any incorrect items CalOffroad must be notified within 7 days of order
CalOffroad will only accept returns of merchandise in certain circumstances.
CalOffroad must be notified within 3 days of receipt of goods if parts are incorrect or faulty in anyway. Goods cannot be returned if are a custom order or have been fit to vehicle, opened, removed from packaging or handled leaving any finger marks scratches grease or dust. Goods must be in brand new saleable condition.
Any returns must include a return authorisation number that can be applied for by sending an email to CalOffroad and must be sent within 7 days of you receiving the goods.
Any approved returns will be credited to your account for future purchase. All returns will include a re stock fee of 20%,