Shipping & Returns
COVID - 19 UPDATE
To all our valued customers,
During these crazy and ever changing times we wanted to touch base and let you know the measures the team at CalOffroad are taking to support our customers, staff, delivery team and partners.
Despite the many changes occurring daily, we are still able to continue running our business as usual. Our warehouse is fully operational, and we have our customer service team ready to take your order or answer any questions on 02 6456 4100 and firstname.lastname@example.org. As always, you can still place your order online.
We have had confirmation from Australia Post and from our couriers that deliveries will be going ahead as normal.
Where possible our staff are working from home, and if this is not possible, we are maintaining the rule of 4 sq metres per person. Extra measures have been put in place to ensure proper social distancing with our delivery drivers and couriers.
We are following government guidelines on hand washing and as always asking our staff to continue to maintain high levels of hygiene to ensure their safety and the safety of others. Our warehouse is closed to visitors.
Normal Shipping and Returns
CalOffroad try to ship your parts as fast as possible. For instock items purchased snd paid for by 10am they usually ship on the same day. For orders that need to be assembled usually ship within 1-2 days. CalOffroad may send small items with Australia post or a choice of courier services. Most small items can be delivered to business or residential addresses. Large items will need to be sent to a business address or a freight depot. Depending on your location in Australia ad the shipping service you choose, shipping can take from 1 -3 days and usually 1-1.5 weeks if you are in more remote areas.
Internation will depend on the service chosen
Damaged or Incorrect Merchandise
At CalOffroad we believe in our products as much as you do. If we send the incorrect parts we will arrange pickup and send you out the correct parts providing the parts to be returned are in as new condition unused and not fitted to any vehicle. If you order the incorrect parts and have received approval to return the goods for a credit you must return the goods at your cost. Return authorisation form number must be requested within 7 days of you receivung the goods.
No material will be accepted or replacements issued without prior approval from CalOffroad to return such merchandise. Please call or email us for information on how we can help you. for any incorrect items CalOffroad must be notified within 7 days of order. CalOffroad are not liable for any fitting costs of incorrect items sent.all items must be checked prior to fitting
CalOffroad will only accept returns of merchandise in certain circumstances.
CalOffroad must be notified within 3 days of receipt of goods if parts are incorrect or faulty in anyway. Goods cannot be returned if are a custom order or have been fit to vehicle, opened, removed from packaging or handled leaving any finger marks scratches grease or dust. Goods must be in brand new saleable condition.
Any returns must include a return authorisation number that can be applied for by sending an email to CalOffroad and must be sent within 7 days of you receiving the goods.
Any approved returns will be credited to your account for future purchase. All returns will include a re stock fee of 20%,
Cancellation Of An Order
If you cancel your order before we send it. We are happy to refund you minus any charges we have incurred. This means if you pay direct deposit there are no fees or charges. If you pay credit card, or Paypal we do incur fees at our end so we will refund you minus the fees we have been charged by the bank, card company or Paypal.